Quality of Service is a measure of how the customer feels the service provided by the network. QoS is an external measure often supported through drive test programs. This measure provides the customer perspective of Network Quality.
Network performance is a measure of how effectively and efficiently the network is functioning. Network performance is an internal measure mainly derived from Network Management data. This measure provides an Engineering perspective of network quality.
Metro Telworks is compliant with ETSI TR 103 559 v1.1.1 Best practices for robust network QoS benchmarking testing and scoring.